Customer Service

Shipping & Delivery
Wreaths:

Each of our handmade holiday wreaths must pass a rigorous inspection before pickup.

No wreaths will be processed on Thursday, November 24, 2016 or Friday, November 25, 2016.

Wreaths are made for in store pick up only and are not eligible for shipping unless special arrangements are made with store personnel. Wreath production is only guaranteed while supplies last.

All other purchases:

For all non-wreath purchases, no physical item will be shipped. Your email receipt qualifies as proof of purchase for any gift card, or 4 Seasons of Color.

Privacy & Security

Any information we collect in the process of completing your order is kept confidential and secure and will not be redistributed or sold to any third party companies. We utilize only the most up-to-date methods for securing our website to ensure your personal information, including credit card information, is protected at all times.

Returns & Replacements
Wreaths:

We promise to prepare only the freshest handcrafted items for pickup . We make each wreath to order, so you know you are getting the freshest product possible. Every wreath is made to our exacting standards of quality and consistency, however the finished wreaths may vary from one to the next due to slight variations in the natural decorations. Our best effort is made to match the image shown. However, we do occasionally run out of certain ribbon types and decorations. In such an event, we will make a reasonable substitution to the best of our judgment. If no reasonable substitution is available, we will contact you as soon as possible to discuss alternatives.

Gift Cards:

Nonreturnable; not for resale. Notwithstanding anything contained in these Terms and Conditions, Landon's Greenhouse plastic Gift Cards and eGift Cards ("Landon's Greenhouse Gift Cards") are not returnable or refundable for cash except in states where required by law. Resale of Landon's Greenhouse Gift Cards is strictly prohibited.

Liability:

The balance on any Gift Card is solely the liability of Landon's Greenhouse, Inc. Not for promotional use except with the express written permission of Landon's Greenhouse. Landon's Greenhouse Gift Cards may be used as personal or business gifts, but may not be used in connection with any marketing, advertising or other promotional activities (including without limitation via websites, Internet advertisements, email, telemarketing, direct mail, newspaper and magazine advertisements, and radio and television broadcasts) except with the express written permission of Landon's Greenhouse.

Compliance with laws.

By purchasing Landon's Greenhouse Gift Cards, you are certifying and representing to Landon's Greenhouse that the activities in connection with which the Landon's Greenhouse Gift Cards will be used will comply with these Terms and Conditions and all applicable laws, rules and regulations, and that the Landon's Greenhouse Gift Cards will not be used in any manner that is misleading, deceptive, unfair or otherwise harmful to consumers or Landon's Greenhouse.

Lost or Stolen Gift Card.

Landon's Greenhouse, Inc. shall have no liability to you for (i) lost or stolen Landon's Greenhouse Gift Cards or (ii) use of any Landon's Greenhouse Gift Cards by third parties through your shop.landonsgreenhouse.com account. You are solely responsible for keeping the password for your shop.landonsgreenhouse.com account safe and for any activity conducted under your account.

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